1xBet Reviews and Complaints

**Ashley Clark** · 21 March 2019, 7:19 am

Originally Posted by ice

It is not a problem for me alone.

Many players are dissatisfied.

Could you improve it?

Withdrawals of 1xBet are immediately confirmed, but we are not responsible for the functioning of the payment system. We always try to inform the relevant department about existing problems. If our clients encounter any problems, they can contact us by email [email protected], so that we can clarify the causes and possibilities of solving the problem.

**Ashley Clark** · 21 March 2019, 8:24 am

Originally Posted by Deliverydoom

maybe writing here does not help anything, they do not solve anything, I just received the same answers that I get by email in 1xbet. I have 10k and I feel like I've already lost them...

Hi,
I received an answer today. You are still not verified, because you have to provide some additional documents. Further instructions have been sent to you by our Security Service. Please, check your email as soon as possible

**Ashley Clark** · 22 March 2019, 3:40 am

Originally Posted by claudio1988

after about 2 years, after sent like 5-6 times all documents (obv they say never received), my money is locked yet. I'm available to do all they want, skype calls, photo or scans of all docs, but seems this is a legalized scam. I dont know what to do anymore.

Hello,
as far as I know you have already received an email reply from [email protected] . They should have explained you the situation and what you have to do.

**DanHorvat** · 22 March 2019, 5:20 am

Two years, man!

**Deliverydoom** · 22 March 2019, 10:15 am

I have not received any mail. It would also be a joke to ask me for more documents after 2 months! ..
I was sending emails to curacao-egaming, I received a response from them and I got answered from [email protected] to saying:

"(The verification procedure was carried out on the basis of open refunds.) Verification will be completed after resolving the issue of the refund On the payment system's side Until this issue is solved, the withdrawal of funds can not be carried out.

Best regards,
Tikhonov Aleksandr, Security Service Chief Officer "

Today I am thinking that they are just all excuses, they do not try to protect the client or anything that looks like it, they just want to keep the well earned money that we can have.

**Ashley Clark** · 22 March 2019, 11:47 am

Originally Posted by DanHorvat

Two years, man!

Hi! It all depends on players actions. If he fulfills all the requirements of the Security Service and doesn't try to conceal some facts, there can be no reasons to repeat all the instructions again and again. I hope you understand how many people are already verified by 1xBet and it did't take so much time as in this situation. Anyway he is informed about the procedure and we would be glad to cooperate with him as far as it is a mutual consent.

**Ashley Clark** · 26 March 2019, 5:23 am

Originally Posted by Deliverydoom

I have not received any mail. It would also be a joke to ask me for more documents after 2 months! ..
I was sending emails to curacao-egaming, I received a response from them and I got answered from [email protected] to saying:

"(The verification procedure was carried out on the basis of open refunds.) Verification will be completed after resolving the issue of the refund On the payment system's side Until this issue is solved, the withdrawal of funds can not be carried out.

Best regards,
Tikhonov Aleksandr, Security Service Chief Officer "

Today I am thinking that they are just all excuses, they do not try to protect the client or anything that looks like it, they just want to keep the well earned money that we can have.

Hi! Please, check your email again, because I've just received a copy of the email, that were sent to you last week. The letter says that at the moment the Company has fulfilled all obligations regarding your account. Further instructions were sent today one more time. Please inform me if you have received it.

**Ashley Clark** · 26 March 2019, 7:50 am

Originally Posted by Elepantino

Dear Ashley,

You asked me for my account number.

I sent you these 11 days ago with a detailed description of what happened so far.

Have you overlooked this message or are you still clarifying why my verification now takes more than 13 months and now documents are required which are legally impossible?

I would be happy about a short-term intermediate reply.

Best regards

Elepantino

Account: 13075983

Hello! I was informed that you should not have sent a medical certificate of your ability to act. Review the list of required documents and make sure you understand everything correctly.

**Elepantino** · 27 March 2019, 6:32 am

Originally Posted by Ashley Clark

Hello! I was informed that you should not have sent a medical certificate of your ability to act. Review the list of required documents and make sure you understand everything correctly.

Dear Ashley,

indeed there are other questions about my Hardware and IP-Adresses now, which i can answer online.
I hope I do not have to send the same replies later by landmail.

You have helped me fine - thank you very much for that.

Best regards

Elepantino

**Deliverydoom** · 28 March 2019, 7:36 am

Originally Posted by Ashley Clark

Hi! Please, check your email again, because I've just received a copy of the email, that were sent to you last week. The letter says that at the moment the Company has fulfilled all obligations regarding your account. Further instructions were sent today one more time. Please inform me if you have received it.

I already received the email, now the problem is that they do not understand what I explain!
The company (miljugadas Srl) of the deposits that I use, uses a payment processor (Payu), with PayU already speaking and they sent me all the transactions that they sent me, I sent them to security, but they ask me for the ok of the other company (miljugadas Srl) but it seems that this company is a ghost, the mail that they give me at the moment of the payments no longer exists and the contact phone does not work either .. I hope you understand. That is the little problem
Deliverydoom pay - - - - - > Payu (ok transaccion) - - - - > miljugadas Srl ( mail and phone dont work) - - - - > 1xbet

**Ashley Clark** · 28 March 2019, 7:58 am

Originally Posted by Elepantino

Dear Ashley,

indeed there are other questions about my Hardware and IP-Adresses now, which i can answer online.
I hope I do not have to send the same replies later by landmail.

You have helped me fine - thank you very much for that.

Best regards

Elepantino

Thank you for your patience. I hope your problem will be resolved soon!

**Deliverydoom** · 29 March 2019, 1:37 pm

Ashley got good notice!!!!
Verification of your gaming account has been completed.
The Company met all requirements concerning your gaming account. Note that it will be blocked without the opportunity to withdraw funds if any fraudulent activity will be observed from your side.!!!

Thanks all!!
And good luck

**Ashley Clark** · 1 April 2019, 3:56 am

Originally Posted by Deliverydoom

Ashley got good notice!!!!
Verification of your gaming account has been completed.
The Company met all requirements concerning your gaming account. Note that it will be blocked without the opportunity to withdraw funds if any fraudulent activity will be observed from your side.!!!

Thanks all!!
And good luck

Hi! That's a great news! Security Service informed me too that everything successfully resolved and now you can withdraw your winnings. Thank you for being cooperative with us. If I can help you with some other questions, please, feel free to contact me.

**Ashley Clark** · 4 April 2019, 3:54 am

Originally Posted by Papito

I have done all of these things. They’re just refusing to help me. I guess I’ll have to file a colplaint with the license holders. I have seen ln reddit that i’m not the first one who has had similar problems. They just refuse to pay out the money that I earn. When I be depositing money, there isn’t a single problem with the sepa bank transfer system but when it’s to pay out their users, all of a sudden, there are all kind of problems. I refuse to get ripped off. I’m sorry

Hi! I received the information that you withdrew your funds on 17.04. Please give us a feedback and confirm that your problem has been resolved.

**Ptele** · 5 April 2019, 11:28 pm

Good morning.

Once I had a problem with a withdrawal that it was resolved with the help of Mr. Eli here. Now I've a small problem with a deposit and I can't resolve with the 1xbet support, so I'm trying here.

On the 1st of April, I deposited 20€ by the method of Rapidtransfer. I used my bank account and, as you may know, you have to approve on the bank account app the transaction during that time. I did that and all worked fine.

However, 2 days later, I went back to my bank account and I saw that a request of 20€ was still pending. The request was probably done twice, so when I was going to reject it, I made a mistake and clicked yes. The money left my bank account, I received the Skrill email approving the transaction but the 20e are nowhere to be seen.

So, I was charged twice for the same ID transaction: one on the correct day that I received and other that I didn't get, for the same transaction, 2 days later. Can you help me?

**Ashley Clark** · 8 April 2019, 3:06 am

Originally Posted by Ptele

Good morning.

Once I had a problem with a withdrawal that it was resolved with the help of Mr. Eli here. Now I've a small problem with a deposit and I can't resolve with the 1xbet support, so I'm trying here.

On the 1st of April, I deposited 20€ by the method of Rapidtransfer. I used my bank account and, as you may know, you have to approve on the bank account app the transaction during that time. I did that and all worked fine.

However, 2 days later, I went back to my bank account and I saw that a request of 20€ was still pending. The request was probably done twice, so when I was going to reject it, I made a mistake and clicked yes. The money left my bank account, I received the Skrill email approving the transaction but the 20e are nowhere to be seen.

So, I was charged twice for the same ID transaction: one on the correct day that I received and other that I didn't get, for the same transaction, 2 days later. Can you help me?

Hi!
Please, send me your account ID. I will contact our Security Service and explain them what happened.

**Art Vandelay** · 13 April 2019, 5:39 am

I've just had my account closed due to a security breach that I know nothing about. They are refusing to refund my money and have stopped answering my email. Don't let them take your hard earned cash as well!

**derozan300** · 14 April 2019, 4:51 am

Hello,, I have a problem with 1xbet. I put an amount of 600 euro for this bet, Burnley Cardiff 14/04/2019. it's a bet on the total of passes that player Sean Morrison does. it's over 21.5 passes. and the player made 22 assists. but 1xbet does not want to count my winning bet I send them the proofs of the official sources that 1xbet quotes in these regulations terms and conditions. My coupon number is N6505647159, this is not the first time that 1xbet does it, they refuse to give me evidence that the bet is losing
I did not receive anything

**Ashley Clark** · 15 April 2019, 2:37 am

Originally Posted by Art Vandelay

I've just had my account closed due to a security breach that I know nothing about. They are refusing to refund my money and have stopped answering my email. Don't let them take your hard earned cash as well!

Hi!
If you need some assistance, please share your account ID. I will make a request to find out what is going on.

**Art Vandelay** · 15 April 2019, 2:57 am

Ashley, thanks for your email. My account number is 1221699. I will post the last email I received from them below. After initially receiving an email saying there had been a security breach, I had several email exchanges, each time they seemed to be accusing me of being the criminal! I sent them my passport and a copy of my Skrill deposits to 1XBET. I then set up two-step authentication as instructed. It was a little annoying that they were so suspicious when I hadn't actually done anything wrong, but I followed it through thinking they would just go "OK, someone hacked into your account but we appreciate it wasn't your fault and here's your money back". Instead I got this:

Dear customer, the Security Department made a review on your request. While reviewing, it was found out that the bets were placed with your account. In the matters of completing the security requirements and the confidential data safety requirements, we ask you to log out from your account after placing bets and not to give your username or your password to the third party. We recommend you to change your password in your e-mail address account for the safety of your game account and to change the password in your gaming account, too. Please, try to use only sophisticated passwords to log in. Also we recommend you to use the two-factor authorization to save your account balance.
According to the information mentioned above, you have been rejected in your refund request.

Please note I wasn't even trying to request a refund - I just wanted my account activated so I could place some bets! Thanks again for your help

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