BitStarz Affiliates joins GPWA as Platinum sponsor! Give them a warm welcome!

**ocreditor** · 2 August 2016, 4:16 am

Welcome to the forum !

I have 2 accounts, one on the old affiliate system which used the players platform and the second on the new platform - affiliates.bitstarz.com

I have available commission to cashout from the player account for over a year and till today I can't cash it out since each time we talk about this (with you or with Maxim) via email/skype you stop responding me... I also try to cashout my self from the account but you block all the regular options in the account (including the basic one like NETeller & Skrill and leave me with Wire Transfer only and this option is not working as well...

Yesterday I saw an email stating that affiliates need to open "player" account in order to get paid - I have player account since you launched your brand and still haven't got any payments... I hope that once and for all you can solve this issue, now that you're in the forum maybe I'll finally get paid and stop getting emails explaining how to cashout...

Thanks !

**kate.bitstarz** · 2 August 2016, 4:37 am

Hi There,

I dont see any commissions out standing on your account, can you specify which months they are from so i can go back,
I am sorry but i dont recall ignoring your emails, this is not something i do, if the commission is from the new system being the Income Access one, i will gladly pay it out to you immediately.
I dont work on the internal system Max does, but if you wouldnt mind giving me the exact amount and month, i will confirm and get this paid for you right away.

Best
Kate

**kate.bitstarz** · 2 August 2016, 4:40 am

I have pulled a report for the last 3 months and youre commissions dont reflect, i can only assume this may be because the total is below the payment thresh hold, so please do confirm the total and when it was due?

**kate.bitstarz** · 2 August 2016, 4:45 am

I have dated back to January, i see a commission of 5.42 Euro, and 0.02 BTC commission this is on the new system https://affiliates.bitstarz.com
Please advise the details for the other system so we can get this resolved for you

Thanks
Kate

**kate.bitstarz** · 2 August 2016, 5:08 am

Ok i have chatted to Max,
Seems there were no emails ignored, he sent me a screen shot of the email thread, and there seems to be alot more to this, but i dont want to start posting all this on the public forum unless you are ok with it, so Max is going to contact you now and you guys can go from there?
Is this ok with you?

Best
Kate

**ocreditor** · 2 August 2016, 8:02 am

Originally Posted by kate.bitstarz

Ok i have chatted to Max,
Seems there were no emails ignored, he sent me a screen shot of the email thread, and there seems to be alot more to this, but i dont want to start posting all this on the public forum unless you are ok with it, so Max is going to contact you now and you guys can go from there?
Is this ok with you?

Best
Kate

Well, this is 100% not true... I talked to Maxim on Skype - we talked and he promise to check and get back to me and it didn't happened few months ago...

Also I was referring to the old account before you moved to the new affiliate program, I asked why the payment is not paid and no reply received

Even today Maxim contacted me via skype and when I replied him asking again - how can we solve this - he stop replying !!!

So this is not a real treatment...

**kate.bitstarz** · 2 August 2016, 8:21 am

Hi Again,

Thats why i say there is alot more with you and Max, as i only joined when they moved onto Income Access, and therefore only deal with the Income Access accounts, i dont deal with the earlier system at all, i am more than happy to bring Max onto GPWA to chat here, what ever you prefer but either way he says he will contact you today to see what is happening.
I am sorry aside from asking him to speak to you and resolve what ever the situation is i am unable to do more as i dont even have access to your old account, i will however educate myself as to the entirety of the situation and assist you in getting it resolved. I do know though that Max is an excellent Manager and he would not just ignore his responsibility, he is very good at support, and i am sure there is a very reasonable explantation for what ever has happened, so lets get it sorted.

Thanks again for reaching out though, i believe you also have my skype so feel free to message me there as well if you ever need to.
Chat soon

Kate

**ocreditor** · 2 August 2016, 9:32 am

Originally Posted by kate.bitstarz

Hi Again,

Thats why i say there is alot more with you and Max, as i only joined when they moved onto Income Access, and therefore only deal with the Income Access accounts, i dont deal with the earlier system at all, i am more than happy to bring Max onto GPWA to chat here, what ever you prefer but either way he says he will contact you today to see what is happening.
I am sorry aside from asking him to speak to you and resolve what ever the situation is i am unable to do more as i dont even have access to your old account, i will however educate myself as to the entirety of the situation and assist you in getting it resolved. I do know though that Max is an excellent Manager and he would not just ignore his responsibility, he is very good at support, and i am sure there is a very reasonable explantation for what ever has happened, so lets get it sorted.

Thanks again for reaching out though, i believe you also have my skype so feel free to message me there as well if you ever need to.
Chat soon

Kate

Ok, so I had a chat with Maxim which answered me finally with true intention to solve this once and for all and I'm happy to say that payment issue is resolved, well at least until payment will be made of course but this is a very good sign indeed and Maxim really did his best to help and I appreciate it !
I'm looking forward to get the payment and get this issue out of the system so we can focus on doing business instead of chasing payments all the time !

Thank you Kate

**kate.bitstarz** · 2 August 2016, 9:46 am

Hi

Ok you have been paid, the reason for non payment was simply due to the fact that you were below the payment thresh hold, but none the less we have released the payment and proof of payment has been sent your way.
Hope this is now resolved

Enjoy your week further

Best
Kate

**universal4** · 2 August 2016, 3:00 pm

Kate that is GREAT to hear and shows a willingness to at least listen to affiliates concerns. Please keep us updated and be sure to keep us updated on changes to the cookie. (Be sure Anthony and I are notified of this so we may edit the original post also)

Rick
Universal4

**kate.bitstarz** · 3 August 2016, 1:50 am

Hi Rick,

Thank you i appreciate that, and yes absolutely we as a company will always respect the concerns or suggestions of the affiliates, and players, and of course address it as a matter of urgency.
I think success ultimately is largely dependant on the collective knowledge and feedback of the community as a whole.
I will keep you posted, and hopefully get the cookie situation resolved soonest.

Thanks again to everyone

Best
Kate

**ocreditor** · 3 August 2016, 5:44 am

Hi Kate, I'm happy to update that payment received today. Maxim was very helpful and was very kind too while listening to all my complains about this issue and at the end was flexible to solve the issue once and for all ! Well done !

**kate.bitstarz** · 3 August 2016, 6:04 am

I am glad its sorted, i hope you enjoy the rest of your week.
Thank you for the update

Best
Kate

**Roulette Zeitung** · 3 August 2016, 6:22 am

Originally Posted by Roulette Zeitung

"The affiliates are paid need to create a player account"

Hello Kate,

you should think about to change it, because this is a prehistoric payment process from the late 90's last century with the intention, that some webmaster perhaps gamble their earnings away to make some extra cash for the program. A process, validated on a psychological basis. In this century - the times of the enlightenment - it's very difficult to convey.

A change will raise your reputation and will bring more spotlight on your advantages like no quotas and other good things.

Leopold

"Leopold [...] i will revert back asap with proposed changed to the payment process, and feedback from our guys. [...] However since you are raising this as a concern, we will look at re evaluating this process for the new year, this too has been confirmed by the company."

"for the new year"

That means in latest 17 months from now?
O.k., I have a big patience and a memory like an elephant.
The Europartners stats disaster demonstrates, that progress is the only way and no spontaneous regression or to persistence in antiquated traditions.

Leopold

**kate.bitstarz** · 3 August 2016, 6:58 am

Hello Leopold

As i mentioned we would like to prioritise the cookies and get this done, i personally agree with my team in that this takes preference right now. The new year is only 5 months away so we will aim at renewing the payment strategy for then yes.
I dont feel it helps to compare us to other programs that have not seen their proposed changes through to finality. As i mentioned previously you can speak to any of the affiliates out there that have worked with us for some time now, we have worked really hard with our partners at bringing about all the changes and requirements they have suggested, we have never run from any challenges, and we do want to better ourselves. So a little faith and positivity would also go along way here.

I will let everyone know when the cookies issue will be completed.
Thanks again for all the suggestions and i hope you enjoy the rest of your week

Best
Kate

**kate.bitstarz** · 3 August 2016, 7:32 am

Hi All,

I just wanted to let you know the cookie issue will be resolved max 2 weeks from now. Ill keep you posted

Kate

**Miles_FTA** · 4 August 2016, 7:25 am

Just an FYI .. I have known Kate a fair amount of time and although we haven't worked with each other directly in the past she has always been know to be an outstanding affiliate manager and one that sticks to her word .. good to see she is back in the game its a better place .. Talk to her shell always try assist you

**kate.bitstarz** · 4 August 2016, 7:50 am

Thank you so much Miles, i do appreciate the encouragement it means a lot
Hope to see you soon

**Roulette Zeitung** · 4 August 2016, 10:46 am

"I dont feel it helps to compare us to other programs that have not seen their proposed changes through to finality."

Hello Kate,

try to be a bit lenient. You must understand. I am a German and we are traditional very fussy in a lot of things, also regarding companies.

Many Germans expect, - me too - that all essential things must be well thought out before a company goes online, especially if a company has in any way to do with money. This attitude is no fault and one reason for our economic success and social peace here.

Leopold

**agsgroup** · 4 August 2016, 1:32 pm

Welcome Welcome

Thread: BitStarz Affiliates joins GPWA as Platinum sponsor! Give them a warm welcome!

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