EuroPartner Stats - Big issue

**GFPC** · 30 August 2011, 1:23 pm

I have heard this same story over and over from Europartners yelling fraud when payments are not coming through. It just always seems to crop up here over and over and over and over.

In the end they usually pay after a real extended period of time.

I recall once I had to wait almost a year to get paid from Europartners who claimed fraud with some of my players and we agreed on paying me 50% just so i could move on.

Sickens me how they do this to allot of people.

**casasdeapostas.info** · 30 August 2011, 1:30 pm

Originally Posted by GFPC

I have heard this same story over and over from Europartners yelling fraud when payments are not coming through. It just always seems to crop up here over and over and over and over.

In the end they usually pay after a real extended period of time.

I recall once I had to wait almost a year to get paid from Europartners who claimed fraud with some of my players and we agreed on paying me 50% just so i could move on.

Sickens me how they do this to allot of people.

In this case 2 different people have 2 different excuses.
When the aff manager told me about the fraud thing, i even thought it was "acceptable" to wait a few days.
But when I came back here and saw it was a technical issue and my money is going to be credited tomorrow... you know... it looks a bit... you know what!

**cass** · 30 August 2011, 1:38 pm

Yup spot on Steve.

They've been getting away with this type of behavior for many years now. It appears that some online casinos are simply untouchable and they know it! Hence the reason they don't give a rats ass whether they're caught with their hands in the cooky jar or not.

I agree with Alex' comment that online casinos must post the names of their top brass on their websites like any public listed company, so that affiliates can know with whom they're dealing/working with. If they screw us over and the same name/s crops up on different sites we won't work with them anymore.

Internet casinos

**GFPC** · 30 August 2011, 1:54 pm

Thanks Cass,

I was once a loyal Europartners affiliates so i say everything I say from experience and I see them constantly doing these things to their partners. Just makes me sick and your right EUROPARTNERS is an untouchable program here at GPWA just like Rewards Affiliates.

But no matter - every chance i get ( i will not stop) I educate affiliates all the time via PM, Skype, MSN, Email and always tell them to be so very careful of Europartners and the way they do business.

As far as i know - Playtech bought the company from the previous shady owners no?

Originally Posted by cass

Yup spot on Steve.

They've been getting away with this type of behavior for many years now. It appears that some online casinos are simply untouchable and they know it! Hence the reason they don't give a rats ass whether they're caught with their hands in the cooky jar or not.

I agree with Alex' comment that online casinos must post the names of their top brass on their websites like any public listed company, so that affiliates can know with whom they're dealing/working with. If they screw us over and the same name/s crops up on different sites we won't work with them anymore.

Internet casinos

**VN111** · 30 August 2011, 4:52 pm

Now i´m surprised! And this will be an "out of the common" post in this thread

As everyone can see from my previous posts here, i´m not a fan at all of this "new" EP stats system, i didn´t liked some aspects on how this whole stats situation has been handled by EP (especially i disliked one of these interview videos), i´ve wasted a lot of time cause of this and i went nuts this month when i saw that some stats changed in weird ways during the day again...

BUT

i´ve received a pretty complete report about my players today and run some checks with external player tracking tools (as far as i know you can´t do that with casino players but i´m a poker affiliate - so there it´s possible to do some checks if the data is valid) and (here comes the surprise):

As far i can say right now, in my account the most important data columns (Rake & Total Net Gaming) are correct and have been correct over this year.

If someone would ask me why there still seems to be problems in some stats columns when the NetGaming seems to be calculated correctly - i have no clue and yesterday i would have bet that this wouldn´t be the case - but i settle my case with EP right now.

@GFPC and this whole "you`ll get burned" posts

I don´t know what your issues with EP are or have been - i´ve worked with EP since 2006 and during this time i´ve been inactive for around 1 and a half years - during this time i´ve been treated by EP in a very fair and honest way even though i´ve been inactive and back then it had been unclear if i`ll ever become an active affiliate again. From my point of view it´s quite a good test to see in which way a program "reacts" if you become inactive therefore i wouldn´t say you get "burned at EP".

Just my experience and my 2cents, i know...

@Robin
Thank you very much to get this finally solved and i´m especially looking forward to work with Chris again!

**GFPC** · 30 August 2011, 5:04 pm

Good to hear bro things are working well for you. I am thrilled for you

Keep up the good work. Cheers

Originally Posted by VN111

@GFPC and this whole "you`ll get burned" posts

I don´t know what your issues with EP are or have been - i´ve worked with EP since 2006 and during this time i´ve been inactive for around 1 and a half years - during this time i´ve been treated by EP in a very fair and honest way even though i´ve been inactive and back then it had been unclear if i`ll ever become an active affiliate again. From my point of view it´s quite a good test to see in which way a program "reacts" if you become inactive therefore i wouldn´t say you get "burned at EP".

Just my experience and my 2cents, i know...

@Robin
Thank you very much to get this finally solved and i´m especially looking forward to work with Chris again!

**VN111** · 30 August 2011, 5:27 pm

Thanks GFPC and i hope your issues will get solved too. Perhaps Robin can "connect" you with Chris - he´s one of the best AMs i`ve ever worked with.

Originally Posted by GFPC

Good to hear bro things are working well for you. I am thrilled for you

Keep up the good work. Cheers

**GFPC** · 30 August 2011, 5:37 pm

Thanks for the advise mate. Chris is an excellent guy - I have spoken to him in the past. Its just I have to much respect for myself at this point, and in my own opinion working with Europartners would be degrading to me. Keep in mind that is for myself. I do not feel that way about other people who take the risk.

Just for me I had enough over the years

- It would take some kind of miracle in order for me to reach that level.... haha!

But I am glad your happy now with your own particular outcome - lets hope it can sustain itself for long times to come.

Cheers to you buddy.

Originally Posted by VN111

Thanks GFPC and i hope your issues will get solved too. Perhaps Robin can "connect" you with Chris - he´s one of the best AMs i`ve ever worked with.

**VN111** · 30 August 2011, 5:59 pm

I completely understand your point.
From my point of view something all the gambling affiliate programs have to understand is that there isn´t just a competition between them and other gambling affiliate programs but also a competition between them and affiliate programs from other sectors. And seriously how many problems does an affiliate face working with adsense, zanox, comission junction in comparison to gambling programs?
If they don´t get this point - they will sooner or later be left with only spammer-, scammer and noob affiliates working for them...

Originally Posted by GFPC

Thanks for the advise mate. Chris is an excellent guy - I have spoken to him in the past. Its just I have to much respect for myself at this point, and in my own opinion working with Europartners would be degrading to me. Keep in mind that is for myself. I do not feel that way about other people who take the risk.

Just for me I had enough over the years

- It would take some kind of miracle in order for me to reach that level.... haha!

But I am glad your happy now with your own particular outcome - lets hope it can sustain itself for long times to come.

Cheers to you buddy.

**theGman** · 31 August 2011, 7:06 am

I completely understand your point.
From my point of view something all the gambling affiliate programs have to understand is that there isn´t just a competition between them and other gambling affiliate programs but also a competition between them and affiliate programs from other sectors. And seriously how many problems does an affiliate face working with adsense, zanox, comission junction in comparison to gambling programs?
If they don´t get this point - they will sooner or later be left with only spammer-, scammer and noob affiliates working for them...

VN111 I really dont get what you are trying to say here ? I have worked with Chris in the past and it only took him about 2 months to get my commission figures into my stats .
Also if you are talking about being competitive - Europartners are definitely not the place to sign up. I Can appreciate you having your own opinion , but it seems that the vast majority of affiliates here do not either like working with Europartners or indeed trust them.
I am also not sure as to what has been solved here. The OP is asking why the account was frozen instead of just locked and indeed why did it take the affiliate coming here for Europartners to realise they had made an error. You have to wonder how many "errors" like this have happened in the past and will happen in the future.

You also have to as others have pointed out wonder why there is the constant flow of issues with them. Is it because they are a big program - well Bet365 are a big aff program as well . I think that they are best avoided - when you sign up to Europartners all you are signing up to is a frustrating , money loosing , tedious experience. That is of course my opinion.

**VN111** · 31 August 2011, 8:12 am

Hi theGman,

i´m sorry if my post was confusing. You´re right - my post has indeed nothing to do with the problem of the OP. I should have posted it in the thread i´ve opended about my issues with EP - sorry about that.

Even though my issues seemed to have been solved i understand everyone with bad feelings about them cause of all this issues etc. I would say my feelings about them are mixed - i´ve had a hard time during the last two years - but i still really like some aspects of their program, for example most of EP´s AMs are much better than the AMs of other Playtech programs - i.e. in comparison pokergains seems to have hired 15year old retarded gangster rappers as AMs who send me "heyho bring mor playerz and let´s get riiiiiich" emails - so in short what i was trying to say is:
in my opinion and from my experience with them i would say EP is in no way the worst playtech program.
As said, i can´t speak for anyone else, it´s only my experience and opinion...
However if you can recommend some other playtech programs feel free to PM their names.

Also as said my current feelings about EP are mixed but something i´m 100% sure is: Chris is a great guy - and i won´t change my mind on this.

Originally Posted by theGman

VN111 I really dont get what you are trying to say here ? I have worked with Chris in the past and it only took him about 2 months to get my commission figures into my stats .
Also if you are talking about being competitive - Europartners are definitely not the place to sign up. I Can appreciate you having your own opinion , but it seems that the vast majority of affiliates here do not either like working with Europartners or indeed trust them.
I am also not sure as to what has been solved here. The OP is asking why the account was frozen instead of just locked and indeed why did it take the affiliate coming here for Europartners to realise they had made an error. You have to wonder how many "errors" like this have happened in the past and will happen in the future.

You also have to as others have pointed out wonder why there is the constant flow of issues with them. Is it because they are a big program - well Bet365 are a big aff program as well . I think that they are best avoided - when you sign up to Europartners all you are signing up to is a frustrating , money loosing , tedious experience. That is of course my opinion.

**theGman** · 31 August 2011, 8:42 am

I am sure chris is a great guy , the one thing about this industry is it seems to have a lot of lovely people in it. He might even be a competent AM. I personally think that with the resources that Europartners has ( it is owned by Playtech ) , it should be a much nicer experience for webmasters . I can not comment on a player level as i would never play at any of the Casinos. I am sure they are very proffesional though.

It is what it is and nothing we say or do will ever change the way that the Playtech corporation will deal with its affiliate program, Europartners in my opinion are not about helping partners create revnue , they are about creating revenue for themselves by whatever means.

That is why i stay away from them and promote other Playtech brands that

a) Assist partners with more than just banners
B) Listen to partners suggestions and thoughts
c) Treat partners in an honourable way

There are a number of them on this forum , Bet365 , Betfred , Wagerjunction are all examples of good Playtech Affiliate programs.

Thanks for clearing up the confusion and best of luck with your efforts

**casasdeapostas.info** · 31 August 2011, 4:03 pm

Hello Robin,

You said it would be fixed today , it's 23:00 now and there is nothing on my account.

Any news about this?

thank you

**casasdeapostas.info** · 2 September 2011, 3:11 am

After 3 days, still waiting.

No email, no comission, no reply.

.

**casasdeapostas.info** · 5 September 2011, 12:23 pm

And After 5 days, i'm still waiting for my comission.

No answers, no emails, no comissions.. just nothing!

**GFPC** · 5 September 2011, 1:10 pm

Originally Posted by casasdeapostas.info

And After 5 days, i'm still waiting for my comission.

No answers, no emails, no comissions.. just nothing!

Not surprised. Sorry man this is happening to you. Just make a final decision when you had enough and things will start to get better. I know its hard.

**EP Relations** · 6 September 2011, 5:06 am

Hi casasdeapostas,

I am sorry I have not gotten back to you. I was informed by your affiliate manager that he has been in touch and explained things further. You will see the change in your account within your monthly statement that you should receive this week. I had originally been told that it could be fixed directly in the stats but then tech explained that because the player requested to be frozen we cannot change that status and therefore we are only able to change your balance manually. Please let me know when you receive your monthly statement and that all is correct in the statement.
Robin

**theGman** · 6 September 2011, 7:49 am

AS you can tell Robin casasdeapostas affiliate manager has been very active in communicating with him about all aspects of this matter.

I find it incredible that
a) Europartners simply got rid of data
b) took so long to fix it
C) have not compensated the webmaster for his time in bringing yet another stats issue to Europartners attention

Perhaps you could look into arranging any of the above - assuming that it is part of your job that is.

**EP Relations** · 6 September 2011, 8:07 am

theGam,

I just want to make a few clarification, we did not loose any data. The player asked to have his/her account frozen after loosing all their money and when an account is made frozen it is no longer a seen in stats. The earnings will appear in casasdeapostas statment this month and he will receive his earnings from this player in his payment this month as well. The player no longer wants to be active we can't reopen the players account once they ask to close it. I also want to say that this did not take long to fix, once I knew about the problem I was able to get an answer to the affiliate within 24 hours.

Robin

**theGman** · 6 September 2011, 9:22 am

What is as clear as day to me , is that if the webmaster had not noted the removal of his commission , Europartners would not have picked up or said anything about the commission that was deducted from his account. So if thats not "loosing data " and i apply the term very loosely then what should we call it to give it a more accurate description. Would "hiding data" be better or perhaps "Freezing data".

In addition what you are saying is that if i have a long term player and he asks for his account to be closed. You will then also remove all of the data from my affiliate account that belonged to this player. And this can be done quite easily by the sounds of it.

You say you took 24 hours to get back to him- then why is your marketing partner quoting the following on the thread

And After 5 days, i'm still waiting for my comission.

No answers, no emails, no comissions.. just nothing!

Maybe our interpretation of 24 hours is different ?

In addition i did not say that you lost data - i said you got rid of data - which is precisely what you did by freezing the account

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