GPWA, I ask you to conduct an inquiry, German Terms! (German terms added - Resolved)

**Roulette Zeitung** · 2 July 2013, 11:54 am

Hello Carmel

,

Originally Posted by CarmelCGC

Leopold we are working hand in hand with the GPWA on all the threads you have been opening.

after two years, it is time. And if I didn't made it public I am shure, the day Klingons come to earth they could still read the fishy, not translated terms.
But if you try to trap Klingons, you should know, they not think twice.

Originally Posted by CarmelCGC

Or do you just start a crusade against a casino without knowing who you are fighting the crusade for?

I always know for what i am fighting for and this is the reason why two topics exist.
You don't like that, I know.
It's the magic of double whammy.
Only because of the Germany player issue I have taken a closer look to your casino, and after five minutes saw the pitfalls.

Originally Posted by -shay-

in my opinion, is more derailing than any "name calling", as it attempts to shift the focus from the fact that Club Gold does in fact have a German version of their site, yet does not provide a legal copy of their terms and conditions on said German version of the site.

You see daylight, Carmel?
Your public appearances in this matter as an representative of an affiliate company and parallel of an online casino is curious.
Having no understanding.
Distracting.
A tragedy of Shakespearian proportions.
I want full German terms & conditions in the next 14 days.
Actions speak louder than words.
Hello Selenemeltemp

,

Originally Posted by Selenemeltemp

there are explanation only for Welcome, Monthly, Insurance, Cash BacK.Even if there are tons of special bonuses that , in case of iussue, must be confidential

this is an very interesting point and i will investigate this. If valid rules are only visible e.g. in popup-windows and nowhere else, then this is really critical.
A result of bad faith to make more money?

Parking allowed in marked areas.

Hello -shay-,

Originally Posted by -shay-

I'm unable to see what languages the casino is available in. Based on Leopold's commentary, I'm going to assume the website is available in German like he says and to the extent he states.

this is correct. Here is a screenshot:

You see the seals at the bottom of the page for beeing ethical?

Originally Posted by -shay

Supposing I arrived at ClubGoldCasino.com by way of an affiliate website (assume I found my way to you from a casino affiliate portal that does not geo-target based on their visitor location). If I click on say Loco Panda and as a direct result of my clicking I register, deposit, and play - does the original affiliate site that sent me to Club Gold Casino receive credit/commissions for my play?

Thank you for this interesting hint. To circumvent the forced language redirections I have visited the version for US players through an Chicago VPN-Connection.

Now i know, what you see:

„does the original affiliate site that sent me to Club Gold Casino receive credit/commissions for my play?“

The four casinos are clients from Revenue Jet (https://www.revenuejet.com).
If you move with the mouse over the four casino-links, you see affiliate links and a bonus code is given like you will get one from your affiliate manager of your trust.

100% knows this the friendly and communicative family of Revenue Jet:

Mr. Sean Bardensky (Programm Director): [email protected]

Mr. Fabien Mercier (Affiliate Manager): https://www.active-income.com/member/fabien

Mr. Nick Stein (Affiliate Manager): https://www.active-income.com/member/nick-revenuejet

Mr. Matt Ward (Marketing Manager): https://www.active-income.com/member/JetMatt

Mrs. Rachel Davis (Affiliate Manager): https://www.active-income.com/member/rachel-revenuejet

Alex (Affiliate Manager): https://www.active-income.com/member/alex-revenuejet

Michelle: https://www.active-income.com/member/michelle-revenuejet

Some representative would do well to follow this example.
What do you mean, Carmel? Am i right?

Leopold

**CarmelS** · 3 July 2013, 3:29 am

Please be advised that Club Gold Partners and Club Gold Casino take all constructive feedback very seriously and are constantly making every effort to improve every player’s gaming experience.

As previously mentioned, our official language is the English language, reason to which our terms and conditions were initially presented in this language first. However in the light of the feedback received and with the intention of enhancing the player experience, translations in other languages, are and will be provided. This also includes, but is not limited to the German language which will go live in the next few days.
It is important to note however that the terms and conditions appearing in other languages should be read in conjunction with the Terms and Conditions of Play at Club Gold Casino in English, which shall apply over and above the present terms and conditions mentioned. In the event of any conflict between the terms and conditions in other languages and the Terms and Conditions of Play at Club Gold Casino in English, the latter shall prevail.

**Roulette Zeitung** · 3 July 2013, 6:15 am

Originally Posted by Roulette Zeitung

A tragedy of Shakespearian proportions.
I want full German terms & conditions in the next 14 days.
Actions speak louder than words.

Originally Posted by CarmelCGC

However in the light of the feedback received [...] translations in other languages, are and will be provided. This also includes, but is not limited to the German language which will go live in the next few days.

"in the next few days"
No one wants to live on Rura Penthe.

Leopold

**Roulette Zeitung** · 10 July 2013, 12:50 pm

CarmelCGC 3. July 2013

Originally Posted by CarmelCGC

However in the light of the feedback received and with the intention of enhancing the player experience, translations in other languages, are and will be provided. This also includes, but is not limited to the German language which will go live in the next few days

3. July 2013: "the German language which will go live in the next few days"

One week is over. Nothing happened, still no full German terms!

Oh, sorry...nothing?

Terms and Conditions of Play at Club Gold Casino

Updated 5 July 2013

Source: https://www.clubgoldcasino.com/terms-conditions/

3. July 2013: "the German language which will go live in the next few days"
5. July 2013: Terms & Conditions updated (again in English only for German players)

Carmel,

I have finished yesterday a very informative and transparency article about the bonus system of Europa Casino (https://www.roulettezeitung.com/ganz-...-casino/00908/) and how both sides, casino and player, can live with each other in a fair way without traps, pitfalls, complaints or beeing angry.

Ask Nancy from your online chat to take a look, because she can speak German. I asked her.

One week is over and nothing happened.

5.444 magic words!

I have enough time to write more very informative articles...
Point 8.9 e.g. is very interesting...

Is this overacting?
Yes, really?
I did not used the words "in the next few days".
And i am not trapping German players since years with 5.444 English words, lurking behind the nice German honeypot offers, that are in German.

Europa Casino is just the opposite as well as with my chat test.
Two times i made the test!

Response time after saying Hello at two different days and times.

Europa Casino (2 x less than one minute)

Club Gold Casino (2 and more than 4 minutes)

These are simple facts.

But maby you have a different understanding of "in the next few days".

And i am still waiting for my pie!
I think after waiting and investing time in this post it have to be a Linzer tart now.
With a lot of cherries please.

And maby a bottle Danziger Goldwasser (Danzig Gold Water) for my neighbour. All onions are eaten up, and now he wants to turn gold into fun.

Leopold

**-Shay-** · 10 July 2013, 3:42 pm

There's a bit more that he has also not yet addressed from this thread (hint - US visitors).

**Roulette Zeitung** · 10 July 2013, 4:27 pm

Hello -shay-,
I believe he doesn't like your question.

Leopold

**CarmelS** · 11 July 2013, 4:22 am

We would like to reassure our players that our Terms and Conditions are in the process of being translated into German and will be posted to the website as soon as the translation has been completed. As one would expect, it takes a few days for an accurate translation of over 5,000 words of technical and legal text to be completed and we are not prepared to compromise the accuracy of the translation by rushing it.

**universal4** · 11 July 2013, 2:14 pm

The non US Players issue that Leopold raised has been moved to it's own thread in order to keep the issues seperated.
https://www.active-income.com/forum/club-gold...rs-212331.html

Carmel, please let us know when you have the translation done and we will certainly mark this as solved.

Rick
Universal4

**CarmelS** · 22 July 2013, 4:18 am

Club Gold Casino is pleased to announce that its Terms and Conditions of Play have now been translated into German. The translation can be found at https://www.clubgoldcasino.com/de/all...tsbedingungen/.

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