How to check the account balance?

**thebookiesoffers** · 27 September 2012, 9:58 am

How can you check what the account balance is in the Europartners stats? I can only see what the balance is this month and then go back to months in the stats. Surely there has to be a way of checking the overall balance? Im asking as I got hit with a big negative about 5 months back

**EP Relations** · 27 September 2012, 10:01 am

Hi,

Have you spoken to your affiliate manager? They should be able to explain to you exactly how to see these types of stats and how to calculate everything. Can you send me your Username and I can try and put you in touch with your affiliate manager. You can either PM me here or email me at [email protected]

**thebookiesoffers** · 27 September 2012, 10:02 am

why not just explain how to do it here, im sure other people will find it useful as well

**universal4** · 27 September 2012, 10:10 am

They would rather answer a single person and have others just wonder.

Or they would rather answer the same question 100 times.

Or they would rather not have super secret things like explanation of understanding the stats in a single place where affiliates can go read it any time they are having difficulty and get an immediate answer without having to wait for an affiliate manager get back to them.

Rick
Universal4

**thebookiesoffers** · 27 September 2012, 10:34 am

Originally Posted by universal4

They would rather answer a single person and have others just wonder.

Or they would rather answer the same question 100 times.

Or they would rather not have super secret things like explanation of understanding the stats in a single place where affiliates can go read it any time they are having difficulty and get an immediate answer without having to wait for an affiliate manager get back to them.

Rick
Universal4

I was thinking of removing them as I can't understand the stats, if they can't even answer a simple question on here ( i have pm'd as well) it makes the decision a lot easier

**Redbush54** · 27 September 2012, 10:36 am

I agree it would be nice to know.

**thebookiesoffers** · 27 September 2012, 10:39 am

Originally Posted by Redbush54

I agree it would be nice to know.

im guessing it can't be done due to the sudden silence

**dav** · 27 September 2012, 10:50 am

Hi All,

It is very straight forward, please see below;

1) Log In
2) Select advertiser stats
3) Select advance stats
4) Select time period
5) Select Product
6) Select Time period in display option (example; stats month, stats date)
7) Show stats

Thereafter you will see a complete running total, month by month if you select stats month.
If you select stats date you will see a day by day breakdown.

Regards, Davin.

**thebookiesoffers** · 27 September 2012, 10:57 am

Originally Posted by dav

Hi All,

It is very straight forward, please see below;

1) Log In
2) Select advertiser stats
3) Select advance stats
4) Select time period
5) Select Product
6) Select Time period in display option (example; stats month, stats date)
7) Show stats

Thereafter you will see a complete running total, month by month if you select stats month.
If you select stats date you will see a day by day breakdown.

Regards, Davin.

which figure is the actual balance, top level revenue?

**thebookiesoffers** · 27 September 2012, 11:02 am

and while you are here can you check in the program what payments have been made and when?

**universal4** · 27 September 2012, 11:50 am

That is stats, or "amount earned" NOT what is OWED or "account balance".

It would be nice to be able to pull a report starting with one month prior to the last time the affiliate was paid, showing the payment and then the affiliate would have an accurate firgure of what his true "account balance" was.

The out of the box Playtech stats would show this in the Monthly Earnings page (providing the affiliate program actually enters the payment figures in there each month. (some do not)

Rick
Universal4

**thebookiesoffers** · 27 September 2012, 11:55 am

Originally Posted by universal4

That is stats, or "amount earned" NOT what is OWED or "account balance".

It would be nice to be able to pull a report starting with one month prior to the last time the affiliate was paid, showing the payment and then the affiliate would have an accurate firgure of what his true "account balance" was.

The out of the box Playtech stats would show this in the Monthly Earnings page (providing the affiliate program actually enters the payment figures in there each month. (some do not)

Rick
Universal4

just like i suspected, it can't be done and they dont want to say, and still never replied to my PM. Shame

**universal4** · 27 September 2012, 12:16 pm

Well you can take the cashier figures and cross check them against what you earned, but I would prefer to see a running total that could be accessed easily.

Rick
Universal4

**GFPC** · 27 September 2012, 2:21 pm

This is just another example of the "lack of integrity" Europartners shows affiliates. Especially to members here on GPWA where they seem to be held in high regard from management!

The absence of moral character with this company is somewhat alarming and it surprises me they continue to enjoy the benefits of platinum here alongside many reputable brands.

**Roulette Zeitung** · 27 September 2012, 4:27 pm

Originally Posted by dav

Hi All,

It is very straight forward, please see below;

1) Log In
2) Select advertiser stats
3) Select advance stats
4) Select time period
5) Select Product
6) Select Time period in display option (example; stats month, stats date)
7) Show stats

Thereafter you will see a complete running total, month by month if you select stats month.
If you select stats date you will see a day by day breakdown.

Regards, Davin.

It's so easy...a prince can do it.

And.....................

I think it's not too difficult to remember the date of the last payment statement.

**thebookiesoffers** · 27 September 2012, 4:33 pm

Originally Posted by Roulette Zeitung

I think it's not too difficult to remember the date of the last payment statement.

yes it is, it was ages ago and wasn't signed Europartners when it hit my bank either, and figures in the aff program are in $ when my bank is ?so no figures match up anyway

**EP Relations** · 28 September 2012, 5:23 pm

Hi,

thebookiesoffer, it is the top level revenue where you can see the total figure. As for past payments when they were made and the amount you can have your affiliate manager send you all that information.

Best,
Robin

**universal4** · 28 September 2012, 7:46 pm

Account balance = amount owed.

Amount earned does not equal amount owed.

Any plans on ever allowing affiliates to SEE this figure?

Rick
Universal4

**GFPC** · 28 September 2012, 10:41 pm

You asking for transparency? From them?

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