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  1. 19 April 2019, 7:30 am #1
    Catherin is offline Brand New Member
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    Angry Melbet Sportsbook Complaint

    Dear Sirs,
    I want to file a complaint on sportsbook MELbet(melbet.com).

    Information about sportsbook: melbet.com is owned by Tutkia Ltd(reg.number HE389219) with a registered office located at Aristofanous, 219, Mauros Court 140, flat/Office 202, Strovolos, 2038, Nicosia, Cyprus as a Billing Agent and operated by Pelican Entertainment Ltd with a registered office located at Curaсao, Emancipatie Boulevard Dominico F. "Don" Martina 29 as a License Holder (Curacao license No. 5536/JAZ)
    Service of sportsbook: [email protected]

    Account info and email removed**


    I opened an account in sportsbook MELbet(melbet.com).
    I made deposits and played one week. I have built a balance of 80000 rubles($1,200).
    After second withdrawal of money 15.03.2019 I tried to log-in but my account was blocked. I sent all requested documents of Know Your Customer (KYC): my passport and screenshots with information about transactions. Then customer service of sportsbook asked me to send letter with previously provided documents by post to an address in Ukraine. I sent all documents and have no answer from customer service.

    Till now I have no access to my betting account. And customer service didn't report the reason for blocking of account.
    I ask for help to withdraw my money. Thank you.
  2. 23 April 2019, 3:35 am #2
    glmarketing's Avatar
    glmarketing is offline Non-sponsor Affiliate Program
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    Default

    Hello, Catherin.

    We are really sorry to hear that you're having problems with our site. Thank you for providing us with all the details on your case, this way we are able to investigate deep into this problem.

    Our security team told us that your account is now being verified which is allowed by our security rules. So you have to go to your account settings and follow the insturctions provided there.

    Don't worry, everything will be just fine.
    Last edited by glmarketing; 23 April 2019 at 5:11 am.

  3. The Following User Says Thank You to glmarketing For This Useful Post:

    Anthony (23 April 2019)

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