NO PAYMENTS SINCE OVER 1 YEAR - AND 20 BROKEN PROMISES! Legal Proceedings begin

**SportwettenBonus.eu** · 4 August 2011, 4:45 am

Robin,

since an entire year we are fighting with our affiliate manager to fix the problems in our affiliate account.
We haven't received any payments since August 2010! EUROPARTNERS OWES US OVER $22,000!

Our affiliate manager always told us that there have been made some mistakes on your side. However she promised us twenty times to fix all problems and to send us the missing payments! We trusted her and that's why we kept some Titanbet promotions on our websites.

We have been sending requests and complains since a whole year but nothing has changed. Even you Robin, have promised us to fix our cooperation personally but again: Nothing has changed! Another broken promise and another one from our affiliate manager!

Our lawyer is informed about those issues and I don't think this will work out without legal proceedings.

**EP Relations** · 4 August 2011, 5:18 am

Hi SportwettenBonus,

I have only been brought up to speed on this entire situation on Monday. I am trying to get you a resolution as quickly as possible but these things do take time. I understand it has been quite a while for you and I am hoping you can please just bare with me and you affiliate manager for another day. We are hoping to have some solid answers as to when you can expect you payment today and we will keep you posted.

Thanks
Robin

**GFPC** · 4 August 2011, 5:55 am

That's a serious amount of money owed - I really hope you get it mate.

**SportwettenBonus.eu** · 4 August 2011, 6:31 am

Thank you. I guess you understand that I don't believe in any promises anymore. After a year of trouble.

**SportwettenBonus.eu** · 4 August 2011, 8:15 am

I've just had a phone call with Miriam. She told me (for the first time!) that EP hasn't paid CPAs since September 2010 to any affiliate. In my account I can see that indeed there are no numbers anymore in the column Top Level Revenue since September 2010. The last commission in this column is on the 2nd of September 2010 (130$ CPA as arranged with Yoel Y.). Since September, Miriam said, there was no deal set in our account at all! However, we have never been informed about that and when I was having other phone calls with Miriam last year I remember that she asked me wether we want to continue the CPA or go by a Revenue Share deal now. I allways said that we want to continue the CPA and she said okay and promised us fast payments.

- So, we've brought 253 Sport RFD counts since 01.01.2010.
- With a CPA of $130 EP would have to pay us $32.890.
- We've got paid $9.274 (last payment in August 2010).
-> $23.616 missing!

Miriam has offered to pay us between $8.000 and $10.000 now for the remaining players since September. She says that's about 40% Revenue Share. Of course I declined and persisted on our CPA commission because no one ever told us about a change of the deal. She had even confirmed that we are still getting the CPA when we've talked (she denys that now). Now she says that she wasn't responsible for that issue but also couldn't tell me who else it was.

Furthermore she told me that I won't have success with a lawyer and some other things about companies in Israel I don't want to publish here (and I didn't really understand what she meant by that). Other people have tried it before and I should better say okay to the offer.

I told her that we will not accept any offer under $15.000 - which is I think very fair. Isn't it? However she told me that she will tell her boss but that it won't work. I said okay, we'll see and we said good bye to each other.

What now?

**EP Relations** · 4 August 2011, 9:11 am

Hi,

I am still trying to get you the results you are looking for. I am sorry that there have been such issues with your account. it is true we have not been paying a CPA on Sports traffic for some time now and I am sorry you were not informed. Your issue has been brought to management and we are trying to get you an answer and what you are owed as soon as possible.

The decision of amount is not up to me but I am trying to get you the sum you have asked for and working with Miriam to make this happen. I hope we will be able to get back to you soon with an answer.

Thanks
Robin

**EP Relations** · 4 August 2011, 10:20 am

Hi SportwettenBonus.eu ,

I know that you have been waiting for a resolution for some time and I do want to speed this along and I do belive that I are much closer to getting you this resolution. I do need a little more time to work out logisitics, so I would really appreciate it if you can give me until Sunday to work out all the details. It is Thursday evening here and teh start of our weekend and our finance department have gone home. I will be able to speak with them first thing on Sunday mornign and hope to get back to you Sunday afternoon.

Thanks
Robin

**SportwettenBonus.eu** · 4 August 2011, 10:30 am

Thank you Robin. Of course I unserstand that and will be waiting patiently for you until Sunday.
I will update the threads with news about this issue.

**SportwettenBonus.eu** · 5 August 2011, 6:59 am

Btw, I found an email from Miriam confirming the $130 CPA last year.

**GFPC** · 5 August 2011, 8:16 am

Originally Posted by SportwettenBonus.eu

Btw, I found an email from Miriam confirming the $130 CPA last year.

Good job!! Always very very important to track all emails with Europartners. Number one mistake some affiliates do not do. Actually important to always keep copies.

This is the reason I do business solely via email in written format.

Good luck mate.

**EP Relations** · 7 August 2011, 10:32 am

Hi,

I have been working on this most of the day, but I still need til tomorrow mornign to close everythign and hopefully give you the response you are looking for. I am sorry I was not bale to get this for you today but there is a lot of channels that I have to go through.

Best,
Robin

**EP Relations** · 8 August 2011, 9:55 am

Hi SportwettenBonus.eu,

Your affiliate manager has tried to contact you a few times today via phone and email. She has a resolution for you.
Please contact here as soon as you can to discuss.

Thanks
Robin

**SportwettenBonus.eu** · 9 August 2011, 10:46 am

Update:

I've had another phone call with our affiliate manager. She has apologized for everything and offered us to send us 7,000$ now and 8,000$ next month. But we have to send them at least 12 players in August. Our commission deals will be changed to revenue share now - which we wanted after all that trouble.

However, good positions are only possible again after everything has worked out. There have been too many promises, so I'll keep that topic updated.

**GFPC** · 9 August 2011, 2:05 pm

Originally Posted by SportwettenBonus.eu

Update:

I've had another phone call with our affiliate manager. She has apologized for everything and offered us to send us 7,000$ now and 8,000$ next month. But we have to send them at least 12 players in August. Our commission deals will be changed to revenue share now - which we wanted after all that trouble.

Those conditions are rubbish to be honest. They just need to pay you first then working on getting back to a normal relationship if you so choose.

What they are saying is in this is if you do not bring them more players they will not pay you.

Europartner trash as usual.

Edit: Its holding your money hostage! You send us more players or do not get paid. Gross!

**SportwettenBonus.eu** · 9 August 2011, 2:58 pm

I know but to be honest we would prefer a fast and uncomplicated solution at this moment. Everything else would probably take much longer. That's why we said okay at this point. What would you do in this case?

**GFPC** · 9 August 2011, 3:18 pm

Originally Posted by SportwettenBonus.eu

I know but to be honest we would prefer a fast and uncomplicated solution at this moment. Everything else would probably take much longer. That's why we said okay at this point. What would you do in this case?

What i would do? Hmm i guess it depends - hard to say - but if you feel confident they will honor their word maybe its best to agree with them so you get paid - but its still being held hostage.

Feel bad for you mate.

**SportwettenBonus.eu** · 27 August 2011, 2:05 pm

Unfortunately I have to publish negative news again: I've send another email on the 19th of august to my affiliate manager. As we receive several payments it's always a problem to identify them. I've asked to send us the transaction details of the first payment but I haven't received an answer until now. Call me impatient but I don't think this needs to take that long.

Apparently it doesn't work this way. E-mails are being ignored if they are complicated or unpleasant.

**nauris** · 28 August 2011, 4:22 am

huh.. I don't understand why EP don't do their job correctly, they don't understand that such a partnership can be reason to lose their affiliates and more new players that means they will lose more money?

**GFPC** · 28 August 2011, 5:07 am

When you put your hand on the stove top what happens?

Yes you get burned.

Consider working with Europartners the same thing.

Its one of those things you should not do - but if you do expect to get burned.

**SportwettenBonus.eu** · 28 August 2011, 12:00 pm

Okay, Update:

My affiliate manager has contacted me today and told me that she hasn't received my last e-mail. She wrote that the money comes from Playtech and I found a statement which could be Playtech: PT MARKETING SERVICE. Is it!?

However I saw that the Revenue Share deal is active since the 23rd of August! Before that the commission is ZERO. But the deal was starting the revenue share at the beginning of August!

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