RedSlots Casino dont pay my withdrawal and close my account

**casinonlinefree** · 24 June 2014, 1:42 pm

Username budilau. I registered on RedSlots Casino on 30 may for 3€ no deposit bonus. The bonus was issued on 3 june.After a lot of play i got my balance to 160€ and request a pay out of 150€.On 10 june they sent a request for verification documents which sended same day.Same day my acount was closed, and i receive a mail: The documents you have sent are in investigation and once we receive an conclusion from the casino manager we will inform you if the account is re-opened.

Next day my account was reopened and my documents was accepted. My withdrawal was canceled and i requested a new one.

On 16 june i log in to RedSlots Casino and status on my withdrawal was wire and requested on support what that mean and received response: Indeed that means that you withdrawal has been processed. You should receive the money onto your bank account Wednesday at the latest.

Same day when my withdrawal theoretically has to be processed a incredible mail arrive:

Hereby I inform you that your account has been closed by our casino manager, because you registered from a declined country. The withdrawal you requested will not be paid. This decision is final.

So now my account is closed and withdrawal not pay out.

I'm from Romania and is not a declined country not on their FAQ:

Do you accept players from all around the world?
Close

All players are welcome at RedSlots, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Ethiopia, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

and not in their terms and conditions:
All players are welcome at RedSlots, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

Even on askgamblers.com Romania is accepted on Red slots.com.

I want my winnings because even when they verify my documents if Romania was not allowed to play they not reopened my account!

**Redbush54** · 24 June 2014, 2:40 pm

I took this straight off of their terms page just now:

All players are welcome at RedSlots, but due to gambling restrictions we can't accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Cote D'Ivoire (Ivory Coast), Croatia (Hrvatska), Ethiopia, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Morocco, Nigeria, Pakistan, Philippines, Poland, Qatar, Romania, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

**casinonlinefree** · 24 June 2014, 3:08 pm

Proof that when i request withdrawal romania was allowed to play

**casinonlinefree** · 24 June 2014, 3:10 pm

need 1 another post to reply with photos of tems and conditions at the moment that i register a make withdrawal.

**Roulette Zeitung** · 24 June 2014, 3:46 pm

Originally Posted by casinonlinefree

need 1 another post to reply with photos of tems and conditions at the moment that i register a make withdrawal.

Yes please.
If you have problems with uploading screenshots directly you can use tinypic.com for free.

Leopold

**Roulette Zeitung** · 25 June 2014, 4:28 am

Originally Posted by casinoonlinefree

Romania [...] is not a declined country not on their FAQ

Indeed, I can confirm that with an actual screenshot:

Source: redslots.com/faq/

---

Originally Posted by casinonlinefree

need 1 another post to reply with photos of tems and conditions at the moment that i register a make withdrawal.

There is a big difference between FAQ and Terms!

FAQ are only for the reputation. Terms are for the law.

You have to show a screenshot from the terms that match the "Missing Romania" like in the FAQ!
You are talking about "photos of terms and conditions" in your possession.
So it should be no problem to publish them to improve your credibility.
There is no alternative.

I made the first step with the screenshot of the FAQ. It's your turn to complete the chain of evidence.

It couldn't take longer than 48 hours beginning from this moment.

Leopold

**casinonlinefree** · 25 June 2014, 8:50 am

send me a private massage to send you the link because i cant post links

**Roulette Zeitung** · 25 June 2014, 9:04 am

Done! Please check your PM folder.

Leopold

**Roulette Zeitung** · 25 June 2014, 9:13 am

Wait!

Originally Posted by Michael Corfman

in order to prevent inordinate levels of spam, only accounts which have made more than ten posts are allowed to send private messages to public or private GPWA members.

Sent me the link via email to

info [ AT ] roulettezeitung.com

or post the link here into this thread without https://

Leopold

**casinonlinefree** · 25 June 2014, 10:33 am

that is the link with uploaded terms and conditions screenshot

i60.tinypic.com/4v087b.jpg

**Roulette Zeitung** · 25 June 2014, 1:44 pm

Originally Posted by casinonlinefree

that is the link with uploaded terms and conditions screenshot

i60.tinypic.com/4v087b.jpg

Thank you. It doesn't look like manipulated from your side.
No Romania on 20 June!

This casino is really crazy.

I tried to open a Romania account a few minutes ago.
No problem!
Moreover: There is no need to validate the email address because I was redirected immediately (!) to the deposit site!

It would be the best a representative will say something to all these strange things.

Leopold

**casinonlinefree** · 25 June 2014, 1:54 pm

can you post it please here the screen shot?

**Roulette Zeitung** · 25 June 2014, 2:12 pm

Originally Posted by casinonlinefree

can you post it please here the screen shot?

Yes, of course.
I resized it.
Crystal clear, that "Romania" is missing (between "Qatar" and "Somalia") at "Registration [...] 6." on 20. June (right button border):

Leopold

**Roulette Zeitung** · 26 June 2014, 4:56 am

Another strong indication exist, that something was changed (in the right moment?):

Casino City is not just any website. It's the Casino Portal of GPWA, this forum!

Casino City's RedSlots website: https://online.casinocity.com/casinos/redslots/

Scroll down and look to the right!

No "Romania" under "Europe"!

I wrote an Email a few minutes ago to Mr. Michael Gold, Marketing Director of 777 Affiliates.

--- Copy ---

Dear Mr. Gold,

it would be very nice, if you take a look on the following issue, that is public on GPWA:

gpwa.org/forum/redslots-casino-dont-pay-my-withdrawal-close-my-account-218140.html

The thread is located in your forum area.

In this state of affairs an explanation is indispensable.

With best regards

Leopold Friesen

---

Now we will wait for a public reply.

Leopold

**casinonlinefree** · 26 June 2014, 6:36 am

Thank you for your support!

**Roulette Zeitung** · 27 June 2014, 4:58 am

Yesterday in the evening I received an unmasking email.

There is no note under the email, that the content is confidential, so it can be made public:

--- Copy ---

Hello,

We do not accept Romanian players. If we allowed them to register, for several days, it was unintentional.

We will not accept them in the future either.

GPWA is intended for communication with affiliates. Not players. We shall not deal with this case there. It is not my decision as I am Marketing Director and not Head of Support so please don't use GPWA for support issues.

May I ask who are you and why you contact me over this matter?

Michael

---

'If we allowed them to register, for several days" = admission of guilt?

---

"GPWA is intended for communication with affiliates. Not players. We shall not deal with this case there."

They obviously don't read the conditions of GPWA, because that's not the truth:

The GPWA Sponsor Affiliate Program seal is awarded to sponsor affiliate programs that agree to follow the GPWA code of conduct.

The seal has been awarded to gold sponsor

777 Affiliates

[...]

Pays both affiliates and players promptly in accordance with published terms and conditions.

[...]

And if you believe that 777 Affiliates has failed to promptly rectify any breach of the code of conduct, please post your observations in the GPWA 777 Affiliates forum so they can respond.

Source: https://certify.gpwa.org/verify/www.777affiliates.com/

"Pays both affiliates and players promptly in accordance with published terms and conditions. [...] And if you believe that 777 Affiliates has failed to promptly rectify any breach of the code of conduct, please post your observations in the GPWA 777 Affiliates forum so they can respond."

Exactly that happened, but this sponsor program don't understand, that paying the sponsor fee is not a free ticket.

"May I ask who are you and why you contact me over this matter?"

I am the bad German who have a heart for players too and don't like unanswered questions.

If the audience scroll up and read the other posts, then there is no doubt, that something is very strange with the behaviour of this sponsor brand.

Leopold

**alin04** · 27 June 2014, 5:28 am

If the player budilau was from UK, I dont think RedSlots Casino would change terms and conditions in the right moment.
Romania is a EU country. Romania is not a joke for a casino to play with.

**-Shay-** · 27 June 2014, 5:30 am

I would be inclined to ask "Michael" to use his power of persuasion as the marketing director to reach out to the head of support to "make right" and give attention to the matter.

**Roulette Zeitung** · 1 July 2014, 9:21 am

Michael Gold
Marketing Director
777 Affiliates
POSTS
Find all posts by 7Red
Find all threads by 7Red
[...]
Last Activity: 1 Jul 2014

Source: https://www.active-income.com/member/7red

No response.
No understanding
No manners.
A lousy program.

---

casinonlinefree,

look at this page:

redslots.com/about/

You see the philosophy in the heading picture: A bully with his savage dog!

Scroll down the page!

You see the "contact us" women with the headset?

The creative team is too lazy to make a photo of a real RedSlots Casino person, because you can find exactly the same fake "contact-women" on other places:

https://www.cable.tv/cable-technology/tailgating-tvs/ (Scroll down)

https://www.delibero.co.uk/#/act-extras/4531930098

https://unlockthatphone.com/ (Scroll down)

https://dqlogistics.com/main/support/contact.htm

AND SO ONE ...

Sometimes, details have their own language.

Leopold

**casinonlinefree** · 1 July 2014, 9:59 am

Its simple if they take deposit s from all countries and if you win response its simple Youre from a declined country!

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