RedSlots Casino dont pay my withdrawal and close my account

**7Red** · 1 July 2014, 3:00 pm

Originally Posted by casinonlinefree

Its simple if they take deposit s from all countries and if you win response its simple Youre from a declined country!

The player never deposited! What you just wrote is not based on anything you troll.

All depositing players get paid on RedSlots when they withdraw.

In this particular case the player signed up from a declined country and received free chips. The reason he was not paid was because he is a part of an abusive group who took advantage of our highly fair and unique bonus system.

Michael.

**7Red** · 1 July 2014, 3:04 pm

Originally Posted by -Shay-

I would be inclined to ask "Michael" to use his power of persuasion as the marketing director to reach out to the head of support to "make right" and give attention to the matter.

This player is a part of an abusive Romanian group which created hundreds of accounts on our system in order to take advantage of our unique and extremely fair bonus system.

Romania has been and will be a restricted country on RedSlots as you can read on our ToS.

My job is to help AFFILIATES and I would have done EVERYTHING within my powers if this was an affiliate issue. This player (and others similar) only harms our affiliates by reducing their monthly earnings. In this case as well, if we paid the player it would have generated loss to our affiliate.

What you've done here is blindly defending an abuser. I think it's a positive thing you're raising important questions but I am not sure that you are doing it objectively as your eagerness for "justice" got you a bit manipulated.

Please note that there is another section of our ToS which does not include Romania and never included it:

We offer a free registration bonus as per outlined below:
€3: Customers registered in UK, Canada, Australia, Ireland, France, Italy, Spain, Russia, Ukraine, Belarus, Moldova, Kazakhstan, Kyrgyzstan, Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, South Africa, Venezuela.

If a player was able to find a glitch within our new brand (RedSlots) that does not mean we are obligated to pay him. We do not pay abusers, as it only attracts more, especially not on the expense of our affiliates.

Best Regards,
Michael Gold
Marketing Director
777Affiliates.

**7Red** · 1 July 2014, 3:09 pm

Originally Posted by Roulette Zeitung

Source: https://www.active-income.com/member/7red

No response.
No understanding
No manners.
A lousy program.

---

casinonlinefree,

look at this page:

redslots.com/about/

You see the philosophy in the heading picture: A bully with his savage dog!

Scroll down the page!

You see the "contact us" women with the headset?

The creative team is too lazy to make a photo of a real RedSlots Casino person, because you can find exactly the same fake "contact-women" on other places:

https://www.cable.tv/cable-technology/tailgating-tvs/ (Scroll down)

https://www.delibero.co.uk/#/act-extras/4531930098

https://unlockthatphone.com/ (Scroll down)

https://dqlogistics.com/main/support/contact.htm

AND SO ONE ...

Sometimes, details have their own language.

Leopold

Patience is a virtue. Bad German.

**Roulette Zeitung** · 1 July 2014, 4:46 pm

Originally Posted by 7Red

Patience is a virtue. Bad German.

Sometimes a book is read before one word is written.
If I had not written the post today, you probably never replied.

Originally Posted by 7Red

Romania has been and will be a restricted country on RedSlots as you can read on our ToS.

"has been"

This is obviously a lie, at least a perception disorder. I only need to view concordant evidence, screenshots located in this thread, e.g. from the GPWA casino portal (Casino City), from your FAQ and made from the player.

Originally Posted by 7Red

This player is a part of an abusive Romanian group which created hundreds of accounts on our system in order to take advantage of our unique and extremely fair bonus system.

Oh, how is that possible? If players from Romania are not allowed to play, why they are able to open hundreds of accounts?

Wired or what?

Yes, indeed! I have tested myself if this is possible, and the answer is: "Yes!"

It's more than easy to block players from opening an account at your casino, but you let them sign-up and deposit, and later you can refuse payouts.

It's more than easy to give people from countries you don't like personally -only their deposits you can confiscate later- no access to any bonus. This was made e.g. for players from Denmark in the early years of casino business.

Ironclad proof:

My personal test shows, that everyone (!) is able to open an account if he come from a restricted country, and the test shows, that everyone from a restricted country is able to deposit.

And it is pretty dubious that you didn't say: "The screenshot from the player (that proves, that something in the terms was changed to fix self made problems) is manipulated"

Now it's too late for a statement like that.

Originally Posted by 7Red

All depositing players get paid on RedSlots when they withdraw.

This is nonsense, because people from restricted countries are able to deposit too, and you must refuse later payouts if you will not break your own terms.

So "All depositing players get paid" is a paradox.

Originally Posted by 7Red

What you've done here is blindly defending an abuser.

I cannot judge if he is an "abuser" or not. But I can judge if your casino is abnormal or not or your behaviour strange or not.

My personal test with your casino was like a contact with the hairs of nettles. Your appearance on this stage is like a picture on the casino contact side and sorry, but I cannot rid myself of the feeling that you don't like people from Romania generally.

It's your job to prevent, that people from restricted countries are able to sign-up, deposit or claim bonus.

You can't call people "abusers" if your door is wide open for everybody. And don't tell me, it's too difficult or too expensive to block people from restricted countries.

Your casino is acting like a honeypot. It's a trap!

A last note:

Originally Posted by 7Red

If a player was able to find a glitch within our new brand (RedSlots)

We in Germany say: "What a nice Freudian slip."

Leopold

**7Red** · 1 July 2014, 5:19 pm

Originally Posted by Roulette Zeitung

Sometimes a book is read before one word is written.
If I had not written the post today, you probably never replied.

"has been"

This is obviously a lie, at least a perception disorder. I only need to view concordant evidence, screenshots located in this thread, e.g. from the GPWA casino portal (Casino City), from your FAQ and made from the player.

Oh, how is that possible? If players from Romania are not allowed to play, why they are able to open hundreds of accounts?

Wired or what?

Yes, indeed! I have tested myself if this is possible, and the answer is: "Yes!"

It's more than easy to block players from opening at account at your casino, but you let them sign-up and deposit, and later you can refuse payouts.

It's more than easy to give people from countries you don't like personally -only their deposits you can confiscate later- no access to any bonus. This was made e.g. for players from Denmark in the early years of casino business.

Ironclad proof:

My personal test shows, that everyone (!) is able to open an account if he come from a restricted country, and the test shows, that everyone from a restricted country is able to deposit.

And it is pretty dubious that you didn't say: "The screenshot from the player (that proves, that something in the terms was changed to fix self made problems) is manipulated"

Now it's too late for a statement like that.

This is nonsense, because people from restricted countries are able to deposit too, and you must refuse later payouts if you will not break your own terms.

So "All depositing plaxer get paid" is a paradox.

I cannot judge if he is an "abuser" or not. But I can judge if your casino is abnormal or not or your behaviour strange or not.

My personal test with your casino was like a contact with the hairs of nettles. Your appearance on this stage is like a picture on the casino contact side and sorry, but I cannot rid myself of the feeling that you don't like people from Romania generally.

It's your job to prevent, that people from restricted countries are able to sign-up, deposit or claim bonus.

You can't call people "abusers" if your door is wide open for everybody. And don't tell me, it's too difficult or too expensive to block people from restricted countries.

Your casino is acting like a honeypot. It's a trap!

A last note:

We in Germany say: "What a nice Freudian slip."

Leopold

Leopold,

It is obvious that your comments are biased. The only thing abnormal is your aggressiveness and eagerness to accuse and slender. I had the courtesy of writing a reply to your email in the middle of an affiliate conference and you did not have the decency to wait for me to return and look into this matter.

Writing a whole post about the images we use (which we take from BSG's award winning slots) only shows your true face and your character. You are looking to spite and are willing to go really low in order to do so.

Romanian players are not allowed to register or deposit on RedSlots anymore due to excessive abuse. I have NOTHING against Romanians and to imply that I do is only a part of your attempts to slender as you have done so far.

We determined the group of players are abusers as they registered hundreds of accounts in order to use the FREE BONUS. No one deposited and failed to withdraw in case you have not comprehended that so far.

This is my last comment to you on this matter as I already explained the situation and I do not feel that there is a mature dialogue going on. We do not pay abusers. We pay all the rest. Period.

**Roulette Zeitung** · 1 July 2014, 5:34 pm

The proofs are lying on the table.
There is something strange with the "timestamp" of your terms.
You fail.
That is the simple truth.

And if you are using the same lame pictures as other websites instead of creating new ones like good programs are doing it, then this is for me a sign of lack of professional working.

If you continue allow players from restricted countries to open an account and to deposit, then your brand will be blacklisted in Germany. It's that simple!

Leopold

**alin04** · 1 July 2014, 6:13 pm

Let s say that 7Red it is in his car and his car is fast. The trafic lights for pedestrians(pietons) is green or Walk like in USA. One romanian citizen is killed by 7Red.
After one day, 7red move the trafic lights with 100 meters or yards and said: The romanian citizen was running in the streets and was no Trafic lights for pedestrians(pietons). It is the romanian citizen fault. And this romanian citizen is : a part of an abusive Romanian group which created hundreds of accounts on our system..bla, bla.

7Red you changed the rules in the middle of the game.

**casinonlinefree** · 2 July 2014, 12:57 am

Hundreds of accounts!

Who will make hundreds of accounts for 3 euro bonus?

And how they connected my account because i dont find any other complaint from redslots casino ?

That is a bad excuse !

**7Red** · 2 July 2014, 3:00 am

Originally Posted by casinonlinefree

Hundreds of accounts!

Who will make hundreds of accounts for 3 euro bonus?

And how they connected my account because i dont find any other complaint from redslots casino ?

That is a bad excuse !

Hi,

You and your friends would apparently...

Only one account out of the 234 accounts that were opened actually won something therefore only one complaint I guess.

Bottom line is you received free chips due to to a bug. Our Terms of Service clearly states that visitors of your country are not eligible for free chips. Now we also blocked registration your country in order to avoid future incidents.

Fact is you and your friends signed up with RedSlots on it's first week of activity in order to exploit our unique bonus system. Even though we had a bug we are not obligated to pay you as our ToS stated you are not eligible for the bonus at first place.

Michael.

**7Red** · 2 July 2014, 3:03 am

Originally Posted by alin04

Let s say that 7Red it is in his car and his car is fast. The trafic lights for pedestrians(pietons) is green or Walk like in USA. One romanian citizen is killed by 7Red.
After one day, 7red move the trafic lights with 100 meters or yards and said: The romanian citizen was running in the streets and was no Trafic lights for pedestrians(pietons). It is the romanian citizen fault. And this romanian citizen is : a part of an abusive Romanian group which created hundreds of accounts on our system..bla, bla.

7Red you changed the rules in the middle of the game.

Rules were there Alin. On our ToS.

The only thing that changed is that we added Romania as a declined country after we got abused. It's also not the middle of the game but the beginning (first week of activity).

You have no idea what you're talking about and your analogy of a car accident and people getting killed is just poor judgement.

Michael.

**casinonlinefree** · 2 July 2014, 3:09 am

Originally Posted by 7Red

Hi,

You and your friends would apparently...

Only one account out of the 234 accounts that were opened actually won something therefore only one complaint I guess.

Bottom line is you received free chips due to to a bug. Our Terms of Service clearly states that visitors of your country are not eligible for free chips. Now we also blocked registration your country in order to avoid future incidents.

Fact is you and your friends signed up with RedSlots on it's first week of activity in order to exploit our unique bonus system. Even though we had a bug we are not obligated to pay you as our ToS stated you are not eligible for the bonus at first place.

Michael.

No, first terms were: 'We offer a €3 free registration bonus."

Then you changed to:

We offer a free registration bonus as per outlined below:
€3: Customers registered in UK, Canada, Australia, Ireland, France, Italy, Spain, Russia, Ukraine, Belarus, Moldova, Kazakhstan, Kyrgyzstan, Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, South Africa, Venezuela.

**7Red** · 2 July 2014, 3:27 am

Originally Posted by casinonlinefree

No, first terms were: 'We offer a €3 free registration bonus."

Then you changed to:

We offer a free registration bonus as per outlined below:
€3: Customers registered in UK, Canada, Australia, Ireland, France, Italy, Spain, Russia, Ukraine, Belarus, Moldova, Kazakhstan, Kyrgyzstan, Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, South Africa, Venezuela.

Can you please send me a screenshot of that?

Michael.

**Roulette Zeitung** · 2 July 2014, 5:47 am

Originally Posted by alin04

Let s say that 7Red it is in his car and his car is fast. The trafic lights for pedestrians(pietons) is green or Walk like in USA. One romanian citizen is killed by 7Red.
After one day, 7red move the trafic lights with 100 meters or yards and said: The romanian citizen was running in the streets and was no Trafic lights for pedestrians(pietons). It is the romanian citizen fault. And this romanian citizen is : a part of an abusive Romanian group which created hundreds of accounts on our system..bla, bla.

7Red you changed the rules in the middle of the game.

Originally Posted by 7Red

You have no idea what you're talking about and your analogy of a car accident and people getting killed is just poor judgement.

Your public performance as an official casino (affiliate) program representative is uninviting.
Please don't speak like a bully to my forum colleague!

I love intelligent comparisons and metaphors, because it's a sign, that someone have read some good books in his life and can't be taken for a fool.

A few minutes ago I tested (as Marco) the live chat to get some information. It was very interesting!

Here's the copy:

Please wait for a site operator to respond.

You are now chatting with 'Sebastian'

Your Issue ID for this chat is LTK1221303350374X

Sebastian: Hallo und willkommen in unserem Casino! Wie kann ich Ihnen behilflich sein?

Marco: Hello Sebastian, I have a question to you.

Marco: I am coming from Romania, living at the border to Germany.

Sebastian: Ok.

Marco: Is there any problem in signing-up for me?

Sebastian: How can I help you

Marco: Are players like me from Romania welcome? I am a highroller.

Marco: Before I open an account and make my first deposit, I will ask.

Sebastian: Unfortunately we do not accept players from Romania.

Marco: But in your sign-up form in the country options Romania is available.

Marco: So from the technical view I can open an account obviously.

Marco: I saw it one week ago.

Sebastian: Yes, from the technical part for this, but its not allowed, we will close your account straight away.

Marco: But if I make a deposit directly after signing-up?

Marco: What would then happen with my money?

Sebastian: We will transfer the money back to you.

Marco: And why you don't prevent people like me to sign-up? After a deposit a guy like me can get in trouble because I automatically break your terms.

Sebastian: One second please.

Sebastian: As you live in germany you are allowed to register and to play on our site. If you are back in Romania you are not allowed to play on our site.

Marco: O.k., I am on vacation now in Germany. Then I can open an account, deposit money and can play and win as long as I play in Germany. If I return over the border 10 miles away and play further, I break the terms and will get in trouble. Is this correct?

Sebastian: Yes, that is correct.

Marco: Thank you very much!

---

A fish rots from the head down!
It's so easy to avoid trouble, but the trouble is home made:

Marco: But in your sign-up form in the country options Romania is available. [...] So from the technical view I can open an account obviously.

Sebastian: Yes, from the technical part for this, but its not allowed, we will close your account straight away.

Very nice. If accounts will be closed "straight away", why the player was able to play for some time?
And why the country options will not be modified? It's the easiest way.

And it's very interesting when the chat operator says:

Sebastian: As you live in germany you are allowed to register and to play on our site. If you are back in Romania you are not allowed to play on our site.

Marco: O.k., I am on vacation now in Germany. Then I can open an account, deposit money and can play and win as long as I play in Germany. If I return over the border 10 miles away and play further, I break the terms and will get in trouble. Is this correct?

Sebastian: Yes, that is correct.

A player from Romania is allowed to play from another country during a trip, but not in the country Romania!?

Where is the sense?

The country Romania will taken hostage.

Are Romanian people, who live outside of Romania, e.g. near the border to Romania, or are on vacation "better" Romanians?

They [RedSlots] will open the door, but if you go home, your money will be confiscated!

Leopold

**casinonlinefree** · 2 July 2014, 5:47 am

I dont have one because i just copy terms and conditions and were like that:

Only one account may be opened per (i) customer, (ii) IP-address and/or (iii) household.
If nothing else is mentioned in the promotion, normal bonus conditions apply. The bonuses are given as casino chips and can't be cashed out. Any money you win with chips is however available for withdrawal.
Bonuses are automatically credited to your account unless otherwise specified.
Manual withdrawals for amounts below €150 are only allowed if the customer has made a deposit. Maximum withdrawal without having made a deposit is €200.
In order to receive the "Refer a friend" bonus your friend must send us an email after he/she has made the first deposit. Email is to be sent to support and include your full name and username; we must receive this email within 7 days after account was opened.
RedSlots.com reserves the right to remove/deduct any bonuses in cases of error, fraud or breach of any other general terms and conditions. RedSlots.com always has a right to cancel bonus availability for any specific user.
In the event of any type of bonus abuse, as such shall be determined by RedSlots.com, we reserve the right to discontinue the player's RedSlots.com membership and prevent the player from accessing RedSlots.com in the future.
In the event that RedSlots.com deems that any players acting in a group are or have attempted to abuse any bonus offer(s), we reserve the right to block all relevant accounts and indefinitely retain the funds therein.
We offer a €3 free registration bonus.
All language versions of these terms and conditions should reflect the same principles. The original versions have been drafted in English and in the event of any conflict between the different language versions of these terms and conditions, or any other terms, conditions or rules appearing on the website, the English language version shall prevail.
This website is owned and operated by Bluemay Enterprises N.V. Dr Hugenholtzset z/n UTS Building dsf Curacao.
Online games of chance are prohibited by law in some jurisdictions. Customers must refrain from participating in online games of chance in such terretories.

THIS AGREEMENT IS DEEMED ACCEPTED AND SIGNED BY YOU ON THE DATE ON WHICH YOU SUBMITTED THE REGISTRATION FORM.

Thats were the terms when i registered!

**Roulette Zeitung** · 2 July 2014, 6:13 am

Hello casinonlinefree,

read the terms and FAQ from

royaalcasino.com

and think twice!

It's from the same group (Redcorp. S.A. Costa Rica)!

And make screenshots!

Why?

One reason:

Missing Romania?

The screenshot was made from the official terms!

Again: The same casino group as RedSlots! Only different curtains!

Leopold

**Redbush54** · 2 July 2014, 1:26 pm

Originally Posted by 7Red

The player never deposited! What you just wrote is not based on anything you troll.

Michael.

Imo a very unprofessional comment from a "Sponsor" program and will now give us reason to evaluate our position with your company. I think an apology is warranted.

It is a fact that the t & c's did say that Romania was an excluded country but that same feeling was not shared in the faq's or upon registration as has been shown in screenshots. I think a more appropriate response would have been "we're sorry, we screwed up by not checking all information thoroughly before launch" therefore we have refunded any deposits which you have made and have closed your account.

**casinonlinefree** · 2 July 2014, 1:57 pm

Originally Posted by Redbush54

Imo a very unprofessional comment from a "Sponsor" program and will now give us reason to evaluate our position with your company. I think an apology is warranted.

It is a fact that the t & c's did say that Romania was an excluded country but that same feeling was not shared in the faq's or upon registration as has been shown in screenshots. I think a more appropriate response would have been "we're sorry, we screwed up by not checking all information thoroughly before launch" therefore we have refunded any deposits which you have made and have closed your account.

ON 20 June Romania was still missing from their terms and conditions :

**Redbush54** · 2 July 2014, 2:46 pm

Most indeed an apology is warranted and I really don't think there is really much else you can expect.

**7Red** · 2 July 2014, 3:51 pm

Originally Posted by Redbush54

Most indeed an apology is warranted and I really don't think there is really much else you can expect.

Thank you for posting that Redbush.

You are right. We do apologize for not checking all information thoroughly.

I would also like to apologize personally to the OP whom I called "a troll" when he wrote a post with no basis about us not paying depositing players.

If deposits were made we would have refunded those. No doubt. That is not the case here and we did not take anyone's money.

I did my best to help and explain several times. All I received back on this thread were spiting posts from people who did not fully understand the situation or were just seeking blood.

Every time relevant posts were made I replied to those.

To try and clear things up one more time:

Romania is a declined country only on RedSlots. Not all our brands.

We decided to stop accepting Romanian players due to an excessive abuse on our bonus system. Not because one player got a lucky round with free money he shouldn't have received (but did unfortunately!)

It is a fact that the player received free money but that occurred in contrast with our ToS at that point of time which stated a list of countries that are eligible for that no-deposit bonus.

Romanian players living abroad can register as we only ban Romanian IPs. This is our decision (whether you think it's reasonable or not) and our way to deal with the abuse.

If you (RedBush) or anyone else would like to comment in a civilized and relevant manner I would be happy to respond.

Michael.

**Roulette Zeitung** · 2 July 2014, 4:44 pm

I get Déj?Vu.

Leopold

Thread: RedSlots Casino dont pay my withdrawal and close my account

LinkBack

Thread Tools

Search Thread

Display

The Following 2 Users Say Thank You to Roulette Zeitung For This Useful Post:

The Following 2 Users Say Thank You to alin04 For This Useful Post:

The Following User Says Thank You to Roulette Zeitung For This Useful Post:

The Following User Says Thank You to Roulette Zeitung For This Useful Post:

The Following User Says Thank You to Redbush54 For This Useful Post:

The Following User Says Thank You to casinonlinefree For This Useful Post:

Posting Permissions