RTP of Play 'n Go slots

**Triple7** · 19 January 2018, 2:49 pm

In the game manual of Play 'n Go slots at Lapalingo, there's no RTP mentioned. It seems they're running from Curacao.

If I check for example Betsson, I see Play 'n Go slots with a RTP of 96,xx% running from Malta. At Aspire Global, they're running from Malta too, but with a lower RTP.

The same thing in Curacao. Every Matrix for example has Play 'n Go slots running from Curacao with a 96,xx%. Casino Cruise, Every Matrix platform but own license has the same slots, running from Curacao, but with a lower RTP.

At Lapalingo it shows no RTP at all.

Why is that?

And if I check here ( hxxxttps://www.lapalingo.com/en/playngo-games-online-casino ) I see a RTP of 96% for Book of Dead, while there's no such a RTP for Book of Dead. It's 96,xx or 94,xx (or even lower). xx is not 00, but 21, like for example 96,21% at Betsson or 94,25% at Karamba.

It seems that that 96% is just copied from the Play 'n Go website, but not the effective RTP. I also wonder why it's not in the game manual, where one would expect it.

**Sara-lapalingo** · 29 January 2018, 5:24 am

Hi Triple7,
thanks for your feedback.
Please note that we have fixed it accordingly. You can find now the correct information under https://www.lapalingo.com/en/playngo...-online-casino.
Best regards,
Sara

**Triple7** · 30 January 2018, 9:08 am

Thanks for your reply.

I see that the RTPs are modified indeed at the sub-page about Play 'n Go slots. But I wonder why the RTP is not visible in the game manual? As we know it's choice of the operator to display them or not.

**Sara-lapalingo** · 30 January 2018, 10:07 am

Thanks for your feedback Triple7.
Please note we are constantly working on optimizations.
Regards,
Sara

**Triple7** · 1 February 2018, 3:28 pm

Originally Posted by Sara-lapalingo

Thanks for your feedback Triple7.
Please note we are constantly working on optimizations.
Regards,
Sara

I had a question:

I see that the RTPs are modified indeed at the sub-page about Play 'n Go slots. But I wonder why the RTP is not visible in the game manual? As we know it's choice of the operator to display them or not.

**Sara-lapalingo** · 2 February 2018, 4:25 am

Hello Triple7,
may I refer you to my previous comment?!
We are working on it.
Regards,
Sara

**Triple7** · 2 February 2018, 5:12 am

You may, but the question why RTPs are not visible is not answered at all in that comment.

**Sara-lapalingo** · 5 February 2018, 6:57 am

Originally Posted by Triple7

You may, but the question why RTPs are not visible is not answered at all in that comment.

Hello Triple7,
I truly appreciate your engagement in our brand.
Please note that not all RTP´s are displayed in the game manuals, as some of them are coming through Curacao, hence my earlier comment is that we are working on this optimization.
Hope this answers your question fully?!
Best regards,
Sara

**Triple7** · 6 February 2018, 2:51 pm

Yes, this thing with Play 'n Go is something that is interesting me.

I've spoken today at ICE with Play 'n Go. They told me it's all up to the operator. They offer every slot with 5 different RTPs, from 88 to 96,xx %. If games are running from Curacao it's possible to choose to not show the RTP. Which not everybody is doing, for example Cruise have chosen to run it from Curacao and show the RTP.

I find it difficult what to write at slot reviews. If RTPs are removed, it could be any RTP between 88 and 96,xx.

**Sara-lapalingo** · 12 February 2018, 6:09 am

Originally Posted by Triple7

Yes, this thing with Play 'n Go is something that is interesting me.

I've spoken today at ICE with Play 'n Go. They told me it's all up to the operator. They offer every slot with 5 different RTPs, from 88 to 96,xx %. If games are running from Curacao it's possible to choose to not show the RTP. Which not everybody is doing, for example Cruise have chosen to run it from Curacao and show the RTP.

I find it difficult what to write at slot reviews. If RTPs are removed, it could be any RTP between 88 and 96,xx.

Hello Triple7,
thanks for the follow up.
We will look into this and work on optimizations.
Please email me directly to [email protected] and lets chat about how I can assist you in your affiliation, as you mention to have difficulties to write reviews for us? I would like to look into your account and see whats there can be done!?
Looking forward to hear from you directly.
Regards,
Sara

**Triple7** · 12 February 2018, 10:18 am

My question is still open and unanswered unfortunately.

**Sara-lapalingo** · 16 February 2018, 6:28 am

Originally Posted by Triple7

My question is still open and unanswered unfortunately.

Hi Triple7,
as advised various times before, we are working on this optimization and you should shortly see this info displayed.
I have offered you my assistance if you require any help with the reviews you mentioned to have troubles with because of this missing info, but it looks like you don’t even work with us?!

Also please note this forum should serve for communication exchange. Few inappropriate comments from certain user were noticed and reported upon which the comments were removed. If this rule is not respected, an official complaint will be submitted against this user with potential consequences.

Wishing you all a good weekend.
Sara

**Triple7** · 3 April 2018, 12:59 pm

It seems to be still not there.

**Triple7** · 17 August 2018, 12:29 pm

I've seen a RTP in the Book of Dead manual. This problem seems to be (finally) solved at Lapalingo.

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