Originally Posted by
AussieDave
Hi Alexander,
Welcome aboard...
I spotted you guys over at AGD, and subsequently signed up as a player; wont promote a casino I wouldn't play at myself.
Made few BTC deposits. All went smoothly. Most were credited with literally minutes. However, there seems to be some type of 'glitch' between 5pm to 8pm (your time). Where BTC is not credited instantly, and instead can takes ages to be credited. Don't know if that's your side, or a Miners bottleneck. Either way maybe something you can investigate.
The other thing...
I deposited in total $x,xxx (I don't play with bonuses). Went to 'live chat' to request a comp on my losses. The CSR was friendly, but 10 free spins on a slot, isn't exactly sharing-the-love. In the end, I reach out to Vlad, and he comped me.
As an affiliate I refer players who also do not play with bonuses. I'm pretty sure, they'd also be miffed (like I was) when the chat lady tried to make the 10 free-spins she was giving me, as something special. Maybe you can take a look at this too. Obviously if someone is dropped $x,xxx in a day or two, then they're the type of player you want to keep happy... Retention these days is important... just sayin.
Aside from that, I'll be signing up to your program. Just a bit busy right now as we're moving into our new home next week.